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How to Set Up 3G Plan with Rogers

by on May 28th, 2010

I finally received my iPad….whoppeee! Now I’m in the process of setting it up. Rogers has conveniently posted a guide to assist iPad users with the setting up the 3G data plan.

The guide covers first-time activation, managing accounts, and offers details on data usage limits, plan cancellation and more.

Here are the highlights from Rogers on how to set up the initial 3G activation:

How to activate on the Rogers network:

1. Make sure your Micro SIM card is inserted into the device, plug the iPad into an Internet-connected computer and update to the latest version of iTunes.

2. On the iPad, click the Settings icon.

3. On the Cellular Data tab, touch View Account.

4. Enter your user and login information then select your plan. A check mark will appear beside your selection.

5. Enter your payment and billing information. You can subscribe to the plans by pre-paying via Visa, MasterCard or American Express.

6. After reading and agreeing to all Terms of Service, review the payment summary screen and click Submit to complete

7. An email and alert will then be sent to you confirming the transaction and your data plan will take effect in a few minutes.

The data plans available are the same that we have seen offered for the last week.  Both of which are available without a term contract and include free unlimited access to all Rogers WiFi Hot Spots.

  • 250 MB for $15
  • 5 GB for $35

Taxes are extra but there are no other charges.

Rogers does state on their Redboard site that they are still considering the sharing of existing data plans with the iPad. The following statement has been derived from their web site – “As we confirmed in the comments section of our May 10th post, we have been working on adding data-sharing plans that would allow customers to extend an existing data plan to share with an iPad.”

You can link to the full article here.

Good luck with activation everyone and have fun with your new toy!!

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Posted under: Tutorials

  • Kevin

    Anyone else having issues with activating? I've tried twice and it has failed to activate.

  • Pat

    I had the same problem but third times the charms.. so it worked on the third time I tried…

  • Andrew

    I activated with bell today and it was a nightmare. No on device setup, had to call them directly. Nobody knew how to help me and I kept getting bounced around from queue to queue. I finally got a competent manager who was able to set me up in five mins flat. They really dropped the ball on this launch…if I had both sims with me I would have just gone with Rogers!

    Posting from my iPad now…on wifi, like I will be 90% of the time…

  • Kevin

    Turned out to be 6th times the charm for me…but I eventually got hooked up.

  • Joe

    Not working for me at all. No Service

  • Codeman

    My iPad does not even show the “view account” as an option. Yes I have a Rogers micro sim installed. Help!!!!!

  • Pat

    I had the same problem… Unhook the iPad from iTunes and connect it again with the sim in the iPad. It should tell you that your carrier has un update and en you can see the view account.

  • Mani

    1) Put Rogers SIM into iPad
    2) Connect iPad to internet capable computer.
    3) Launch iTunes and select Check for updates
    4) Accept the Carrier Bundle

    You should now have View Account

  • Manny

    Joe can you give more details? No Service does this mean no 3G bars with your SIM inserted?

  • Manny

    Give Rogers a try.

    1) You can activate on your device
    2) You can manage your data on your device
    3) You can add or cancel plans on your device

  • sammy

    when you'all say “thrird time” or sixth time”, what exactly do you mean? Did you do a network reset or something? Please explain, thank you.

  • Darlene


    I haven't been able to create an account with Rogers all day. It's midnight so I decided to try again because I figured the volume of people trying to create accounts would be low. I was once again unsuccessful. As a matter of fact I can't even see the Rogers network anymore. I called Rogers and they said that they are having major network issues all across Canada. He told me they hope to have the issue resolved today (Saturday) but there are no guarantees. You are probably doing everything right but Rogers is the one with the problem. I guess we will just have to wait and see how things work out.


  • Dan

    It wasn't very clear that you had to check for updates through itunes. You would think it would update automatically. Got it working for about 5 minutes yesterday and it now shows “no service”! I think I'll be looking at Bell or Telus for service once my one month is up.

  • Kevin


    I just mean that I had to go through steps 2 to 7 of the process described in the article 6 times before I finally got an activation e-mail and working 3G service. The first 5 attempts I eventual got a 'failed to activate' type message after a few minutes.

    I'm not terribly surprised. Especially since Apple was selling Rogers micro-sims with the iPads the network and sign-up servers must have been flooded all day.

  • Sammy

    Thx Darlene and Kevin. I wen through all the steps and got a confirmation email. However, I'm unable to connect via 3G. When I click on 'View account' from Settings/Cellular data, I see the message 'activation in progress'. However, it's been like this for over 7 hours. Does anyone else have the same issue?

  • LoWd0Wn

    I have ran thru the View Account twice and entered my information and even had a message on my ipad that the cellular service was activated. But still no service. I have the Rogers insignia up top with 5 full bars but no connection. Got the cellular update Ok, too.
    Rogers tells me it is Apples problem. They said my simm card wasn't activated when I got it which they did do but they said that the problem is Apple now as too many connections??
    I don't get it as I have the signal but no connection,
    This is terrible.

    Every time I go back into view account it comes up to re-enter everything again??

  • whiterock

    Where did you get the Bell SIM card?

  • LoWd0Wn

    After another hour on the phone with Rogers, I guess we just have to wait. I have the Rogers banner up top and 5 bars but no connection. I have been given a data cellular number for my ipad – just no plan yet to activate it.
    I guess it is just Rogers and they can't do it for you as it has to be activated on the ipad.
    Would anyone know if my simm is faulty? With The Rogers Logo and bars up I would think not but hey – I am just thinking of options 🙂
    Sorry to rant but it is just frustrating after 12 – 15 attempts to activate.

  • Joe

    can you access the View Account and do you see your account details?

  • LoWd0Wn

    No, it just comes up to re-enter things again. But it seems like that is what people are referring to here. So I will just keep trying for the time being.

  • Joe

    Looks like you have not activated fully. Try filling the form out again.

  • LoWd0Wn

    Yes, it is a common thing that is happening to people Rogers told me. I am going to try later tonight as I need a break from it. 🙂

  • Steven

    You are not alone. I have the same problem. Still not working. I took a look at my credit card to see if Rogers charge it yet and on top of the 15.75 charge there is 123 one dollar temp charges from them. My credit card said that these temp charges should fall off but to keep my eye on it. After hours on the phone with Rogers and still no 3G service I gave up for now and just wanted to sit back and enjoy the iPad for a couple of days before I try again for 3G service and hopefully by then Rogers will figure it out or I will go with Telus.

  • Joe

    Sammy call rogers and they would be able to take care of it

  • Andrew

    I got the bell sim when i bought the iPad…right from the apple store

  • Andrew

    I have Rogers for everything else…Internet, BB, cable…thought I'd give Bell 3G a try. I'm hoping that the speeds will be a bit better than with Rogers, given that the network is new and hopefully less congested. Plus, if it blows, I can still switch.

  • JF

    I tried to activate with my rogers micro sim on Monday morning ( 31st ) and as of right now i'm still getting “Activation in Progress” when I go in Cellular Data Account. I did get an email saying everything was good, but everything is not good. Did you ever get it working?

  • Thierry

    I finally found out how to get my Rogers micro sim to work! I had the “No Service” status problem, even though I created the account, paid my monthly fee and got the confirmation email. I did this;
    -Go on the carrier setting and tap on “automatic” one time, it will take several minutes..
    -At some point “Rogers” will appear with a number underneath (6 digits), with a checkmark beside the number
    -Tap on “Rogers” one time, and again it will take several minutes…
    But then surprise! “Data Plan Activated” (checkmark has moved up beside “Rogers”), got 5 bars, and verified that 3G was working by turning off WIFI.

    I haven't seen that procedure of tapping “automatic” one time, and then “Rogers” one time (in the “carrier” tab), but that seemed to do the trick for me.

  • Reginald

    Guys, from now on there is no need to sign up for two Ipad microsim plans! A week ago I bought the micro sim adapter from http://www.gomicrosim.com, and now I can use one micro sim card for all apple stuff and other mobile phones. Costs only 4.5 EUR. Really worth it. Should save me 1440$, since now i have no need to sign for another 2 years plan with AT&T. Highly recommend this seller, his price and delivery options are the best so far.

  • Richard

    @Thierry – tried that but it didn't work for me. 🙁

    I called Apple and he told me to go to Settings -> General -> Reset -> Reset Network Settings.

    Once I deleted existing network settings, the iPad rebooted and Rogers 3G service worked like a charm. Now I'll have to see how well WiFi works when I get back home (in the office now) but I suspect my connection woes have been sovled now.

  • GP

    Thanks for posting this, I couldn't figure out why I had no account info on the wireless screen. It is working now!

  • Brent

    Is this the same procedure from Bell? I tried to set this up but was unsucessful. I called Bell and someone there took some info, and aparently got it working, but I still do not have the account info button available under the cellular tab. Does this mean something went wrong? Can I do a network reset and all will be ok, or am I going to have to wait on the phone for customer service and go through that all again if I reset the network. I did see a popup once when connected to itunes regarding an update, and downloaded that. I've tried checking for updates since, and it says there are none available. Is something wrong with my setup or is it different for Bell SIM cards.

  • kingofipad

    I find BELL 3G on iPad is a almost double the speed as ROGERS 3G iPad!!

  • Jack

    If you try to activate and keep getting “Please try again later.” via 3G on Rogers network, try to activate via wifi… I had 2 iPads which would not work via 3G.

  • Austinkion

    i cant get past the stupid message saying that my address is not correct what a joke ive been doing this setup thing for over 24 hours now!!! HELP ME

  • Lwaa

    I set up a clients ipad with Rogers and it went flawlessly – I am stumped with my iPad though, trying to set it up with Telus – their support is useless (they wanted me to transfer my cellphone number to the ipad!!!) and their web site is just as bad. Can anyone tell me how to set it up?

  • eddy

    thanks for this tip
    was having problems getting data on 3g for my iphone
    and this solved it

  • OP

    I don’t see “View Account” after I tab on “Cellular Data”, even though Rogers has been selected in Carrier.

    Running on Beta 4.2, updated the carrier settings using instructions here already: http://furtivecode.com/2010/09/18/how-to-get-rogers-3g-working-on-apple-ios-4-2-beta-1-for-ipad-or-iphone/

  • Dan

    thank you, thank you, thank you! the rest worked like a charm – four days of Rogers tech support solved by a 30 second reset and reboot.

  • Schvabo

    I finally got mine to go. I was entering 123 street, suite 456, but instead had to put in 456-123 street and it worked. Super stupid. Worst of all the failure emails didn’t give any info that would help and calling Rogers didn’t work either. They were nice and fast, but not helpful.