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New iPad Users on Rogers LTE Experiencing ‘No Service’ with Bundled microSIM Cards [Update]

by on March 17th, 2012

It appears some new iPad users have experienced difficulties setting up their devices on the Rogers LTE network as popping the SIM into the iPads have resulted in ‘No Service’ indicators.

iPadinCanada.ca reader Jake explains his new iPad won’t recognize the Rogers microSIM it was delivered with, and also directed us to this Apple Support Communities thread where many others are experiencing the same issue.

The problem appears users are unable to activate their new iPads with on-device plans. Why? That’s because Rogers on-device plans do not support LTE. That’s right, they only support 3G, hence the problem with activating online and on your device. To solve this, users will need to call Rogers to setup a monthly plan, such as the current flex data plan promo they are running.

Let us know if you’ve had any issues with activating your LTE iPad on Rogers below in the comments.

Update 1: Looks like Bell and Telus users are experiencing the same issue.

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Posted under: Rogers

  • Opus

    I experienced this with the Bell micro sim that I ordered along with the new iPad as well.  Had to go to a Bell kiosk to have them activate a Flex Plan instead.  However, since my area doesn’t have LTE but have 4G but I am only getting 3G showing on the new iPad?

    I am interested in knowing if anyone else has the same issue/experience?

  • kabsalsa

    I was trying to use the sim from my iPad 2 in my new iPad and wondered why it didn’t work. Had to go to Rogers and get the LTE sim and convert my plan to LTE.

  • Paybro

    Same thing With Bell and Telus

  • Paybro

    I am getting 3G showing on the new iPad with Telus and my area Is covering LTE. I download the app speedtest to test the speed connection and am getting 11- 15 mbps , its clear that Is 4G but why Is still showing 3G ? (sorry for my english)

  • Don York

    Upgrading from my iPad 1 to the new 3 was a problem.   I had to go into Rogers and get a new SIM, but my original plan working fine, albeit without LTE.   Roger fixed it over the phone, but new SIM cost $20, rip off!

  • Andrew

    free sim card from Apple store… They’ll set it up to.

  • Andrew

    your getting HSPA+ speeds not LTE, yet anyway

  • MrBambinoDent

     Yeah I have the same but still I need to go to Bell to activate it.
    I was thinking about getting the TV Add-on but it costs 10$ with the monthly pass unlike Flexi-Data which costs 5$
    Any idea if I can use the TV app with WiFi or does it still count from my limit ?

  • Evilmeghan

    Bell’s Mobiletv does not use data out of your plan. You get 5 hours of tv per month, 1$ per hour if you exceed that. The add-on is 5$, not 10$.

  • Adam J

    Had the same issue. Called Rogers and they tried to activate the SIM and couldn’t. Rep told me their system was rejecting the SIM. In truth, I think the tech support rep did something wrong before passing me to activations. Rep told me to go buy a new SIM. Instead, I went to the Apple Store and got a new one for free after telling them my pain. Anyway, on device activation of LTE was not possible.

  • MrBambinoDent

    I know it doesn’t use your data but if you look at the 30 day pass for iPad it’s 35$ for 5 gb and 45$ for 5gb+ TV
    While if you go with flexi-data you pay 5$ for the TV
    any idea about watching tv on wifi ? I mean does it count toward your hours ?
    Thanks

  • Camhunt

    I only use data 2 months out of the year when I’m at the cottage. I wish there was an option for those of us who don’t want a contract. Once a plan is cancelled, the SIM card is void and another one has to be purchased in order to start another plan.

  • MrBambinoDent
  • Paybro

    On Telus website it say that LTE speed average Is 12 to 25 mbps (in pratice)

  • Phphreak

    Apple should not allow any provider to circumvent the “on iPad” setup and maintenance of LTE service.

  • Phphreak

    wow, a whopping 5 hours eh? great..sigh.

  • RyleyLamarsh

    Can someone suggest what I can do here. I’m currently sharing my iPhone 3G data with my iPad for an extra $10. Should I just stick with this plan or can this be switched up to a 4G plan for around the same price?

  • ckpc

    I had the right Rogers SIM, and got set up over the phone supposedly for the flex rate promotion plan.  However, I was only able to get 3G and not LTE network service.  Spent hours with multiple CSRs and tech support yesterday, they finally figured out that the original CSR put me on the wrong flex plan which only allowed for 3G.  It took them a while to find the right LTE plan in the system that reflects all the promotional features (unlimited for 2 months, double data for months 3-6, etc).  After all that, I still have one outstanding issue which is the promotional plan apparently comes with a 1 year term which is NOT what Rogers advertised.  They gave me some strange explanation that the term is not for the data plan itself but for accessing Rogers network, so I can cancel the promotional plan after 6 months but must go on another Rogers data plan to avoid penalties, arggghh.  At least I am getting LTE coverage now. 

  • http://twitter.com/RogersNicolas Nicolas @ Rogers

    Hi,

    I’m Nicolas from Rogers Social Media
    team.

    At launch Rogers will indeed be offering
    postpaid LTE-enabled flex plans for the new iPad, which offer great value and
    flexibility based on the typical usage of our iPad customers.  Customers
    purchasing HSPA devices will be able to keep their existing plans. 

    Our current promotion is not an obligation but yet a great
    way for customers to experience LTE.

    Don’t hesitate to reach out to us via Twitter @RogersHelps if needed.

    @RogersNicolas

  • CanadianWithoutLTE

    The iPad LTE launch with the Canadian carriers is a total fiasco.  I’ve never been so disappointed with an Apple product as I have with iPad LTE.  Neither Rogers, Bell nor Telus support on-device registration.  All three require you to have a credit check performed and sign-up to a post-paid plan.  Apple’s website incorrectly said at the time of purchase that Bell would allow on-device registration, and it currently says “Use on-device registration (where available)” (apple.ca), which is no-where because none of the carriers support it.  The iPad 2 was fantastic because you could provide a credit card, pay in advance and do it all without ever having to speak to a carrier’s rep.  Now you have no choice but to give the carrier pages of personal data, probably give them $200 for a deposit (Bell + Rogers to return it after 6 months without interest) and then be billed.

    The iPad 3 sits with the LTE unactivated.  What a trainwreck of a launch.

  • Pingback: Rogers, Bell, Telus, & Virgin: 2 Months Unlimited Flex Plan Data Promo | iPad in Canada Blog - Canada's #1 iPad Resource

  • Gruzy73

    I got on Rogers LTE 59mbps

  • Evilmeghan

    I *believe* you have to be on the cell network to use it, not wifi. that’s what it says in the description for the app in the app store. I dont use it myself but I work for bell. im not actually at work however so I can’t verify that at the moment.

  • Justin

     This has been a horrible launch and I’m blown away at the lack of proper feedback from Rogers. I’ve dealt with 4 reps on the phone (3 CSRs, 1 TSR) and your social media team with a mediocre resolution. I’ve seen nothing from the social media other than repeating what your RedBoard post says about the plans which are a pain to setup. Off to Telus I go.

  • bmaltais

    Same thing and sort of frustrated.  I have bought the iPad to benefit from the LTE network of Rogers.  I only get 3G service in areas covered by Rogers LTE (Gatineau and Ottawa center town. Talked to Rogers technical support and they claim it is normal as the “antenna” is sensing the best network with the less congestion to offer me connectivity.  Somehow I don’t buy this… I mean, what is the point of of an LTE network if you can’t use it.  Is it because the Rogers network is not able to accommodate the flurry of devices?  Right now on 3G I only get 5mbps download and 1mbps upload… far from the expected LTE throughput I must say.

  • bmaltais

    And even with LTE activated I sill get only 3G from Rogers in an area covered by LTE (Gatineau/Ottawa)! This is by far the worst experience I had.  What should have been an “Apple” experience turned into a typical “Windows” experience… all this thank’s to Rogers!

  • bmaltais

    The lack of Rogers support for iPad LTE plan has been very frustrating.  I thought my iPad was defective! I almost drove out to the Apple store to get it exchanged! This was a terrible experience.  Nothing like what I expected for an Apple product.  Apple and Rogers should be ashamed of confusing clients like that after supporting this on the iPad 2.

  • Opus

     I just called Bell about the Flex Plan I have on the new iPad and that it’s only displaying 3G and not 4G (my area does not have LTE coverage yet).  The guy told me that it’s up to Apple to say when they will release a firmware so that 4G or LTE will be displayed on the upper left hand corner.  I find that hard to believe and a load of crap!!!!

    Anyone with the new iPad is seeing 4G/LTE being displayed when they are getting the coverage or is everyone just seeing 3G? 

  • Opus

     Update: for anyone with the Bell (or Rogers/Telus) Flex Plan, are you seeing the Personal Hotspot option as I am not getting it on the Bell Flex Plan promotion I signed up Saturday.

    Gary: you mentioned that Bell PR has confirmed it is available as part of their Flex Plan offer?  If you did, I am not getting it and their technical support haven’t got a clue either.  So frustrating!!!

  • ckpc

    Finally got Rogers to fix my plan yesterday.  I confirm that I do see LTE being displayed on the upper left hand corner and that I also have Personal Hotspot option available.

  • bmaltais

    Update:
    LTE is now working.  Guess what, the Flex LTE plan in Rogers library is faulty and does not have the LTE option turned ON.  The Rogers tech I talked to tonight was nice enough to edit the profile to add it to my plan and now I get all of the LTE goodness. I wonder if this was done on purpose… most non tech people would probably not know they don’t get LTE…
    Download speed is now of 24 mbps and upload of 27 mbps!
    If you have the 5$ flew LTE plan and you only get 3G connectivity make sure to call Rogers to get it fixed!

  • bmaltais

    Update:
    LTE is now working.  Guess what, the Flex LTE plan in Rogers library is faulty and does not have the LTE option turned ON.  The Rogers tech I talked to tonight was nice enough to edit the profile to add it to my plan and now I get all of the LTE goodness. I wonder if this was done on purpose… most non tech people would probably not know they don’t get LTE…
    Download speed is now of 24 mbps and upload of 27 mbps!
    If you have the 5$ flew LTE plan and you only get 3G connectivity make sure to call Rogers to get it fixed!

  • Hduncan

    Just spent 1/2 hour with Rogers Customer Service on the phone and they have no idea how to get my SIM card to activate.  I had to tell them what the instructions were and then they couldn’t get into their computers to add a plan so suggested I call back “later” …. and they might be back on line.  Very  frustrating

  • Chbniu

    I do see “LTE” sometimes, but most time I can only connect to 3G.

  • James

    Rogers told me I can’t have the LTE on my iPad in Vancouver because I have to wait until May until send out an Apple update –  I have 3G just not LTE.  Has anyone else heard of this?

  • James

    Sorry should read: until Apple send out an update.

  • Zrizvi1

    I got my iPad activated yesterday on lte data plan in Calgary but not getting lte service, just 3G . Apparently I found out that lte is not yet available in all parts of Calgary. That sucks as Rogers customer service didn’t tell me this and on top they were not even aware if lte service is even available at all in Calgary…what a shame

  • Lee777

    I am experiencing this with Bell in Calgary. And no one told me this unyptil they had set he up with a plan and gotten their commission! I have to keep it for 6-8 weeks or the free activation credit of &0$35 will be charged to me also.really poor customer service. It’s why none of them are advertising the rate plans on their websites.

  • Lee777

    I am experiencing this with Bell in Calgary. And no one told me this unyptil they had set he up with a plan and gotten their commission! I have to keep it for 6-8 weeks or the free activation credit of &0$35 will be charged to me also.really poor customer service. It’s why none of them are advertising the rate plans on their websites.

  • Gerry Chin

    Rogers LTE coverage is brutal. I’m in Fairview mall every day and maybe twice LTE worked on iPad for a brief moment. Then the 3G network kicks in only some of the time. Meanwhile, my iPhone on Bell always works even during and after a thunderstorm ! Rogers is just brutal !!! Hey Rogers, increase the number of towers and upgrade existing ones !!!