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Rogers & Bell iPad 3G Data Plan Clarifications (Updated with Telus)

by on May 27th, 2010

On the eve of the iPad launch in Canada, the following information includes some Q&A regarding the Bell, Rogers, and Telus iPad 3G data plans and various conditions surrounding those packages.

iPad 3G Q&A

Purchasing

1.) Where can I purchase my iPad 3G?

Both the iPad WiFi and iPad 3G may be purchased through Apple Stores, Apple Online Stores, and select Apple Resellers in Canada. Contact your local Apple Store/Reseller for availability.

2.) Who are the available iPad 3G wireless carriers in Canada and what are the plans?

At this time, Rogers, Bell, and Telus are the three wireless carriers supporting the iPad 3G in Canada.

The iPad 3G plans from Rogers:

  • 250MB: $15.00/month
  • 5GB: $35/month
  • Unlimited access to Rogers/Fido WiFi hotspots

The iPad 3G plans from Bell:

  • 250MB: $15.00/month
  • 5GB: $35/month
  • Unlimited access to Bell WiFi hotspots

The iPad 3G plan from Telus:

  • 500MB: $20.00/month
  • 5GB: $50.00/month
  • Overage Fee: $0.05/MB up to a maximum of $30 for a total of $50 per month
  • Note: Overage fee is capped at $30 for a total of $50 per month ($20 plan + $30 overage fee). The data is also capped at 5GB.

3.) Where can I purchase a MicroSIM card?

If your iPad 3G did not come with a MicroSIM card, or you need a replacement, MicroSIM cards may be purchased directly from Rogers Wireless, Bell Mobility or Telus locations across Canada or from each carriers website.

If you bought your iPad 3G outside of Canada, head down to your local Rogers, Bell, or Telus location to purchase a MicroSIM card for use in Canada.

Alternatively, you can go to the Apple Store and get the MicroSIM card for free (one per customer).

Data Plans

4.) How do I order a data plan for my iPad 3G?

The iPad data plans, available from Rogers, Telus, or Bell, are for use specifically in the iPad 3G. These iPad 3G data plans can only be activated using the Self Activation process on the iPad 3G (Telus/Bell not supported at this time). In other words, don’t call Rogers but do call Telus, or Bell.

The monthly data plan charge will be billed to the customers credit card every 30 days unless the data plan is cancelled. Further, both data plans from either carrier have no contracted terms and may be cancelled at any time.

5.) How do I cancel my iPad 3G Data Plan from Rogers, Telus or Bell?

If you wish to cancel your data plan, you must complete the cancellation process, or your credit card will continue to be charged at the end of each 30-day cycle.

To complete the cancellation process, tap the Settings icon on your iPad 3G home screen, then tap on Cellular Data, and then tap View Account.

At this time for Telus/Bell, call your respective carrier.

6.) What happens if I use up my data plan before the 30-days are over?

For Rogers and Bell, if the data plan amount is used up before the 30-days are over, you will no longer be able to access the Internet through the 3G cellular connection until you refill the iPad 3G data plan.

For Telus, customers will pay $0.05/MB overage fee for every megabyte over 500MB to a maximum of $30 in overage fees. The data is capped at 5GB.

Users will be presented with a choice to purchase another 30-days of the same size data plan or they can switch to a different size data plan. If you opt for the latter point, your new billing cycle begins the day of this purchase.

Users can also decide not to sign up for another plan, in which case the existing data plan will be replenished at the beginning of the next billing cycle.

7.) What happens to unused data? Does it roll over to the next month?

*laughs* This is Rogers, Bell, and Telus we’re talking about here. No roll over data.

8.) Can I purchase another data plan before my current data limit is met?

Yes, additional data can be purchased by tapping the Settings icon on your iPad 3G home screen, then tap on Cellular Data, and then tap View Account.

For Telus and Bell users, you will have to contact Telus or Bell to top-up.

If a new data plan is purchased before the existing one has been used up, any data that is remaining on the current data plan will be stacked to the newly purchased plan and the 30-day billing cycle will be reset to the date that the current data was purchased on.

9.) Can I share my iPad 3G data plan with another device?

The quick answer: No.

The better answer: Follow the steps below (will work with both the iPad 3G or iPad WiFi):

1.) Get an iPhone and ensure you have a data plan on your iPhone

2.) Jailbreak the iPhone using the following 30-second process, CLICK HERE

3.) After jailbreak, open the Cydia application on your iPhone home screen.

4.) Search Cydia for “MyWi (No Rock)”. Purchase it for $9.95 (they accept PayPal).

5.) Install MyWi, follow the prompts (will require resprings and agreeing to some terms).

6.) Setup MyWi on the iPhone and enable WiFi Tethering within the app.

7.) Get your iPad and connect to the WiFi network created by your iPhone

8.) You are now tethering your iPhone data plan to the iPad. Win.

10.) How do I track my iPad 3G data usage?

Data can be tracked by tapping the Settings icon on your iPad 3G home screen, then tap on Cellular Data, and then tap View Account. Rogers will also provide data alerts at the 20%, 10% and 0% mark of your remaining data plan amount.

At this time, Bell and Telus do not provide data alerts but Telus has an application in the works.

Also, there are general apps that users can download to track data usage.

11.) Is tethering supported on the iPad?

See question 9 above.

12.) Can I use my iPad 3G outside of Canada on other cellular wireless networks?

The iPad 3G, as a device, will be able to connect to other WiFi and cellular wireless networks outside of Canada but your Bell, Telus or Rogers data plan will not work.

To use a cellular wireless network outside of Canada, visit a local wireless carrier who supports MicroSIM cards in which ever country you are in.

For example, in the USA, AT&T is the provider.

Service & Support

13.) Where can I get my iPad serviced?

The iPad WiFi or iPad 3G are serviced at your local Apple Retail Store or Authorized Apple Repair Center.

Rogers, Telus and Bell locations across Canada will not carry, service, or accept returns of either iPad model. Rogers, Telus and Bell will only carry the required MicroSIM cards for the iPad 3G.

14.) Who can I call for Technical Support?

For iPad hardware, software, or applications, contact your local Apple Store, Apple Authorized Repair Center or AppleCare.

For data plan problems and 3G connectivity issues, contact Rogers, Telus or Bell.

15.) Where can I update the software of my iPad WiFi or iPad 3G?

Using the iPad sync cable, plug your iPad into a Mac or PC and launch iTunes.

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