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New iPad Customer Satisfaction Is “Off The Charts”, Says Changewave

by on April 2nd, 2012

According to the latest ChangeWave Research survey, which is also the first customer satisfaction survey since the release of the new iPad, the owners of the new iPad are almost “completely smitten with their new device” (via 9to5Mac). The survey reveals that user satisfaction with the new iPad is even higher than previous iPad ratings. More than four-out-of-five new iPad owners (82%) say they are Very Satisfied with the device while 16% say they’re Somewhat Satisfied.

A March 22-28 survey of 200 new owners looked at their impressions of the new Apple iPad, including overall satisfaction with the device, key likes and dislikes, and the impact of the heat issue.

We also queried new iPad owners on the specific features they liked best and disliked most:

What do you like best about the new iPad?  (Choose No More Than Three)

When asked what they dislike most about their new iPad, users cited the Cost of the Device (26%) and the Cost of the Wireless Data Plan (23%) as their two biggest gripes.

And what do you dislike most about the new iPad?  (Choose No More Than Three)

And those heat “issues”?  Not a big problem.

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